What should I do immediately after an accident?

After an accident, ensure everyone involved is safe and call emergency services if necessary. Document the scene by taking pictures and exchanging insurance information with the other driver(s). Once this is done, contact your insurance provider and Celltex Collision Repair for assistance with your vehicle’s repair process.


Do I need to contact my insurance before visiting a repair shop?

Yes, it’s a good idea to notify your insurance company as soon as possible to report the incident. They will guide you on the claim process and provide a claim number, which is necessary for us to start the repair work.


Can I choose Celltex Collision Repair even if my insurance company recommends another shop?

Absolutely. According to Canadian law, you have the right to choose the auto body repair shop you trust. At Celltex Collision Repair, we work with all major insurance companies to ensure a seamless repair experience.


How long will it take to repair my car?

The repair timeline varies depending on the extent of damage and parts availability. After inspecting your vehicle, we will provide an estimated completion time. Our priority is to restore your vehicle quickly without compromising quality.


Do you provide a warranty for your repairs?

Yes, we stand by the quality of our work. All repairs performed at Celltex Collision Repair come with a lifetime warranty, ensuring your peace of mind for as long as you own the vehicle.


Can you match the color of my car’s paint?

Yes, our team uses advanced paint-matching technology to ensure the new paint seamlessly blends with the existing color, restoring your car to its original look.


Do you offer towing services?

Yes, we can assist in arranging towing services if your vehicle is not drivable. Call us, and we will help you get your car safely to our repair facility.


Will you help me with a rental car while my car is being repaired?

Yes, we can help coordinate a rental vehicle for you during the repair process, ensuring you’re not left without transportation.


Can I get an estimate before repairs begin?

Certainly. We offer free, no-obligation estimates to assess the damage and provide you with a clear idea of the repair costs. Contact us to schedule an appointment.


How do I book an appointment?

Booking an appointment is easy. You can call us at +1 604-597-9774, email us at celltex@shaw.ca, or visit us at 12334 84th Ave #1, Surrey, BC. Our friendly staff will assist you with all your needs.